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Customer Solutions Specialist *NEW*

Posted Date: March 8, 2024

Status: Full Time

Synopsis: The Customer Solutions Specialist is dedicated to providing our customers an exceptional experience with every interaction. The Customer Solutions Specialist works directly with our customers on new projects and technical recommendations, provides material specifications and samples, quotes both stock and made to order materials, processes purchase orders, coordinates material deliveries, provides tracking, processes suspect material cases and corrective actions. This role works closely with regional Outside Sales Representatives and multiple departments within the company to meet or exceed customers’ needs and expectations.

WORK SCHEDULE: Full-time position, Monday – Friday, 8:00 a.m. to 4:00 p.m., or as assigned by the Senior Manager, Customer Solutions. Overtime as business demands require. Hybrid work schedule of remote work up to 2 days a week after 6-months of training.
 
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Manage multiple accounts.
• Collaborate with other parts of the organization to support customer needs and drive projects to completion.
• Process customer requests for analysis, quotes and pricelists, sales order entry, order fulfillment, suspect material cases and corrective actions.
• Manage customer specific raw material and finished goods inventory.
• Effectively use WCP systems and tools to ensure all customer information is accurate and current.
• Actively participate in department meetings sharing knowledge, insight on customer activity, and competitor information.
• Participate in customer conference calls and customer onsite visits, with opportunity for occasional travel to customer sites and industry events.
• Provide backfill coverage to others on the customer solutions team, including Reception, during vacations and absences.
• Provide sales support to regional Outside Sales Representatives.
• Complete other tasks and projects as assigned.

POSITION SKILL AND PERFORMANCE REQUIREMENTS:

• Committed to providing outstanding service to customers through tactful, diplomatic, and helpful interactions.
• Ability to prioritize work in a fast-paced environment and manage multiple tasks with frequent interruptions.
• Ability to work under pressure.
• Ability to play an active role in a team environment.
• Exceptional ability in attention to detail, prioritization, organization, and time management.
• Confidence in independent problem solving and decision-making skills.
• Professional communication skills including written, verbal and listening.
• Proficient in e-mail communications and Excel.
• Ability to continually learn and retain knowledge.
• Conduct oneself with professionalism in representing the Company.

EDUCATION/EXPERIENCE:

• Excellent interpersonal and communication skills; Strong organizational, time-management prioritization abilities.
• Proven adaptability and ability to learn quickly; Problem-solving mindset with a proactive approach to challenges.
• 2-year Associate is preferred.
• Customer Service or Sales experience is preferred.
• Experience in a manufacturing environment is preferred.
• An acceptable equivalent combination of education, training and experience is required.